Plan FAQs

Have questions about Vonage? We’ve got answers.

 

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If you need to call a mobile phone in a country that’s not part of your plan, you can use the Rate Finder.

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Our worldwide phone service is for normal residential use only and can’t be used for commercial or other special purposes. See our Reasonable Use Policy and Terms of Service for more info.

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No, Vonage isn’t a mobile service provider. However, you can use your Vonage calling plan to make unlimited calls in the US and internationally on up to three smartphones—and you can answer calls made to your Vonage phone number from almost anywhere—using the free Vonage® Extensions® App.*

If you don’t have a Vonage plan, our Vonage® Extensions® App lets you make free voice and video calls, and send free texts, video messages and photos to anyone with the app, anywhere in the world.** You also get great low rates on international calls to anyone who doesn’t have the app.

*Calls made outside of Wi-Fi networks will use your data plan and, depending on your data plan, data-usage rates may apply.

**Standard data rates may apply.

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It usually takes about 7-10 business days. You can check the status of your number transfer by signing in to your Online Account and clicking ”Check Transfer Status” or “Information Needed” (if additional information is needed to complete the number transfer).

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No. Not all of our calling plans require agreements. You'll be billed the same monthly rate either way, and the only difference is that with a one-year contract, you get free shipping, free activation and get to take advantage of any special introductory pricing.

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Yes, it does. Every month, you get 400 minutes of local and long-distance calling across the U.S., Canada and Puerto Rico. International calls are charged at our low per-minute rates.

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No worries. If you go over your limit calling the U.S., Canada and Puerto Rico, additional minutes are just 5 cents each.

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Only if you want to. You'll be billed the same monthly rate either way. The only difference is that with a one-year contract, you get free shipping, free activation, and get to take advantage of any special introductory pricing.

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Yes, in over 10 countries. Enjoy unlimited¹ calling to mobile phones in Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea, Thailand, United States and US Virgin Islands.

If you need to call a mobile phone in a country that’s not part of this plan, you can use the Rate Finder located in the tools module on this plan page to see the per-minute rates.

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Vonage World® includes unlimited¹ calling to landline phones in over 60 countries and to mobile phones in over 10 of those. See our included countries list for details.

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Only if you want to. You’ll be billed the same monthly rate either way. The only difference is that with a one-year contract, you get free shipping, free activation, and get to take advantage of any special introductory pricing.

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This plan includes unlimited calling to landline phones in over 60 countries and to mobile phones in more than 10 of those. See our included countries list for details.

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Absolutely. Vonage World® Mexico Sin Limites gives you unlimited calling to landlines and mobile phones across Mexico.

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Our worldwide phone service is for normal residential use only and can’t be used for commercial or other special purposes. See our Reasonable Use Policy and Terms of Service for more info.

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Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.